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Frequently Asked Questions
What is Velto Pickleball Club?
Velto Pickleball Club is Brooklyn's premier pickleball facility, occupying 14,000 square feet with four full-size courts and panoramic views of the NYC skyline. The tech-forward facility features premium lounging areas and private phone booths, an Automated Pro Shop for accessories and high-quality paddle rentals, and smart fridges stocked with gourmet meals and snacks. Open daily from 6:00 AM to 12:00 AM, the club offers leagues, lessons, and open play for all skill levels with flexible peak and off-peak pricing for members and non-members.
How do I unlock the door?
You can unlock the door directly through your booking. Open your booking and look for "Check In and Unlock Door" — either in the app or in the browser.
Do I need to bring my own equipment?
While you're welcome to bring your own equipment, we offer high-quality paddle and ball rentals free of charge for those who need them.
Will there be lessons available?
Yes! We will offer private and group lessons for beginners to advanced players, taught by certified pickleball instructors.
Can I host private events at Velto Pickleball Club?
Absolutely! Velto Pickleball Club is available for corporate events, birthday parties, and other private gatherings. Contact us at support@veltopb.com for more information.
Is there parking available?
There is plenty of street parking available in the area. Please note that there is no dedicated parking for Velto.
Do you provide alcohol?
We are a full health and wellness facility. We are trying to promote a lifestyle that doesn't use alcohol as a social lubricant and instead promotes and encourages new ways of connecting. As such, alcohol is not nor will be allowed on the premises.
Do I need to be a member to play?
No! Velto is open to everyone. While we offer memberships that provide discounted rates, anyone is welcome to independently book a court and play.
What is the cancellation policy?
For open play bookings, cancellations must be made at least 12 hours in advance. For private events, cancellations must be made at least one week in advance.